Emotional Awareness in Leadership
Emotional Awareness in a leadership position is vital to understanding your peers, team and customers.
Learn MoreEnrol $29.95
About Emotional Awareness in Leadership
Emotional Awareness in a leadership position is vital to understanding your peers, team and customers. Ensuring that you are managing your own emotions, understanding others' emotions and using that knowledge in hospitality can ensure that you are servicing your customers the best you possibly can with emotional awareness.
The topics that are covered in this micro credential are to provide hospitality professionals with the following knowledge:
Emotional Awareness in a leadership position is vital to understanding your peers, team and customers. Ensuring that you are managing your own emotions, understanding others' emotions and using that knowledge in hospitality can ensure that you are servicing your customers the best you possibly can with emotional awareness.
The topics that are covered in this micro credential are to provide hospitality professionals with the following knowledge:
- Understanding the concept of emotional intelligence
- Understanding your personal emotions and how they affect others in business
- Recognising and understanding the emotional strengths and weaknesses of others
- Utilise emotional intelligence within the hospitality industry
Marketing Your Hospitality Business
This micro credential will help you define your brand to your audience and manage the online digital space for maximum outcomes.
Learn MoreEnrol $29.95
About Marketing Your Hospitality Business
Restaurant & Catering Association have developed “Marketing your hospitality business” to equip businesses with tools and knowledge to make the most of their social media platforms and target their customers. This micro credential will help you define your brand to your audience and manage the online digital space for maximum outcomes.
Course Content
The topics that are covered in this micro credential are to provide hospitality professionals with the following knowledge:
Restaurant & Catering Association have developed “Marketing your hospitality business” to equip businesses with tools and knowledge to make the most of their social media platforms and target their customers. This micro credential will help you define your brand to your audience and manage the online digital space for maximum outcomes.
Course Content
The topics that are covered in this micro credential are to provide hospitality professionals with the following knowledge:
- Social media in business
- Your brand, audience and social media plan
- Track and monitor social media activity
- Managing online reviews
Sustainable Hospitality Training Program - Sydney Water
Restaurant & Catering have teamed up with Sydney Water to offer business owners and managers in New South Wales the opportunity to undertake this free Microcredential course that will help them gain a better understanding of how to sustainably manage water usage and wastage in their business.
About Sustainable Hospitality Training Program - Sydney Water
The Sydney Water Sustainability Award recognises hospitality businesses who strive to go beyond the minimum guidelines and obligations in managing their waste. The Sydney Water Sustainability Award will allow single hospitality businesses to be nominated by their Franchise Head Office as well as encouraging entries from individual locations, franchised or independent small businesses.
Entries close Monday 24th July 2023. Click the Enrol button above to find out more and to nominate.
The Sydney Water Sustainability Award recognises hospitality businesses who strive to go beyond the minimum guidelines and obligations in managing their waste. The Sydney Water Sustainability Award will allow single hospitality businesses to be nominated by their Franchise Head Office as well as encouraging entries from individual locations, franchised or independent small businesses.
Entries close Monday 24th July 2023. Click the Enrol button above to find out more and to nominate.
Adapting Leadership Styles
This course is designed to provide an overview of various leadership styles, their strengths and weaknesses, and assess which styles are ideal in each situation.
Learn MoreEnrol $15.00
About Adapting Leadership Styles
When we lead for the first time, we might adopt a style of leadership that we’ve experienced from someone else, or that we’ve heard or read about. If it seems to work, we may stick with it; it becomes ‘our’ style.There are many approaches available. A good leader can adapt their style according to situations and people involved.
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
When we lead for the first time, we might adopt a style of leadership that we’ve experienced from someone else, or that we’ve heard or read about. If it seems to work, we may stick with it; it becomes ‘our’ style.There are many approaches available. A good leader can adapt their style according to situations and people involved.
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Motivating Your Team
In this course, we review the key motivational theories, strategies, and tools you can use to help your people remain enthusiastic about their work.
Learn MoreEnrol $15.00
About Motivating Your Team
Employees who feel valued and recognised for their work are more motivated, responsible and productive. Motivated people have a positive outlook, are excited about what they’re doing and they know they’re investing their time in something truly worthwhile. They enjoy their jobs and perform well.As a leader, you must keep your team feeling motivated and inspired.
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Employees who feel valued and recognised for their work are more motivated, responsible and productive. Motivated people have a positive outlook, are excited about what they’re doing and they know they’re investing their time in something truly worthwhile. They enjoy their jobs and perform well.As a leader, you must keep your team feeling motivated and inspired.
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
The Art of Effective Delegation
This course explores the tools we can utilise and implement to effectively delegate tasks.
Learn MoreEnrol $15.00
About The Art of Effective Delegation
Do you often feel stressed and overloaded? It might be a good time to brush up on your delegation skills! Working alone, there’s only so much we can do, no matter how hard we work. When we have a high workload, this can lead to a real sense of pressure and work overload. We can’t do everything everyone wants, leaving us feeling stressed and feeling like we’re letting people down. Unless we learn to delegate effectively, our success will be limited.
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Do you often feel stressed and overloaded? It might be a good time to brush up on your delegation skills! Working alone, there’s only so much we can do, no matter how hard we work. When we have a high workload, this can lead to a real sense of pressure and work overload. We can’t do everything everyone wants, leaving us feeling stressed and feeling like we’re letting people down. Unless we learn to delegate effectively, our success will be limited.
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Barista Basics
Participants will learn how to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages, and to use, maintain and clean espresso machines.
Learn MoreEnrol $15.00
About Barista Basics
Our Barista Basics course is designed to give students the basic knowledge and skills required to produce and serve espresso coffee beverages using commercial espresso machines.
In this course, you will learn how to:
Our Barista Basics course is designed to give students the basic knowledge and skills required to produce and serve espresso coffee beverages using commercial espresso machines.
In this course, you will learn how to:
- Organise a coffee workstation
- Select and grind coffee beans
- Advise customers on espresso coffee
- Extract and monitor quality of espresso
- Texture milk
- Serve espresso coffee beverages
- Clean espresso equipment
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Beer Knowledge
This course provides valuable information about beer styles, food matching, and the brewing process
Learn MoreEnrol $15.00
About Beer Knowledge
This course has been designed for someone who has little or no knowledge of beer but would like to learn more.
In this course, you will learn about:
This course has been designed for someone who has little or no knowledge of beer but would like to learn more.
In this course, you will learn about:
- The history of beer
- The brewing process
- Elements of beer styles
- The difference between an ale and lager
- How to taste beer
- How to serve beer
- Beer and food matching
- How to sell a beer
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Cocktails and Spirits
This Cocktails and Spirits course will provide you with valuable information about spirits, cocktails, and how to sell cocktails.
Learn MoreEnrol $15.00
About Cocktails and Spirits
In this course, you will learn about:
In this course, you will learn about:
- What a spirit is
- Types of spirits and their origins
- The distilling and fermentation process
- The use of spirits in cocktails
- Advertising and preparing cocktails
- Presenting cocktails
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Wine Knowledge
This Wine Knowledge course will provide you with valuable information about wine, wine making, styles, food matching, and some tips on how to sell wine.
Learn MoreEnrol $15.00
About Wine Knowledge
This course has been designed for someone who has little or no wine knowledge or experience but would like to learn more.
In this course, you will learn about:
This course has been designed for someone who has little or no wine knowledge or experience but would like to learn more.
In this course, you will learn about:
- History of wine in Australia
- The basics of the wine making process
- The most common terms used in the wine industry. e.g., bouquet, legs, and backbone
- The most common varieties of wine available in Australia
- The growing regions of Australia and the wines for which they are most famous
- Basic wine and food matching
- The types of wine customers
- How to sell wine
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Negotiation & Persuasion
This course looks at how to prepare for various forms of negotiation and explores the skills you’ll need to negotiate confidently and successfully.
Learn MoreEnrol $15.00
About Negotiation & Persuasion
Whether nutting out a multimillion-dollar business deal, allocating responsibilities among your team or haggling over where to order lunch, you’re negotiating. The better you do it, the more likely you’ll be happy with the outcome.If you use your negotiation skills well, the people you’re negotiating with will be happy too!
In this course, you will learn:
Whether nutting out a multimillion-dollar business deal, allocating responsibilities among your team or haggling over where to order lunch, you’re negotiating. The better you do it, the more likely you’ll be happy with the outcome.If you use your negotiation skills well, the people you’re negotiating with will be happy too!
In this course, you will learn:
- The essential skills needed to be a good negotiator
- The importance of credibility when using powers of persuasion
- Common negotiation mistakes and persuasion pitfalls
- The win-win negotiation strategy
- How to handle brinkmanship in negotiations
Delivery: Online
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Duration: Up to 4 hours
RCA Members get 10% off. Log in to the members portal here to retrieve your coupon code.
Menulog - Making Delivery Work For You
As a business owner you will learn how to get started with your food delivery service, create a delivery strategy, maximise its potential, optimise your listing, market your business and more.
Learn MoreEnrol for Free
About Menulog - Making Delivery Work For You
As a venue owner or manager you will gain a clearer understanding of:
As a venue owner or manager you will gain a clearer understanding of:
- How to develop a strategy for your collection and delivery stream
- Understand the difference between self delivery and delivery services
- Learn how to optimise your restaurant listing
- Understand more about marketing through delivery platforms
- And understand what a virtual restaurant is and how this can help your business grow
Delivery: Online
Duration: Up to 4 hours
Duration: Up to 4 hours